Thank you for shopping with moroen.com! We are committed to providing our customers with a reliable and transparent shipping experience. Please read our shipping policy below for information on processing times, shipping methods, costs, and more.
Order Processing
- Order Confirmation: Once your order is placed, you will receive an order confirmation email.
- Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays). This includes order verification, quality checks, and packaging.
- Processing Delays: During periods of high demand, processing times may be slightly longer. If this occurs, we will keep you informed via email.
Shipping & Delivery
- Shipping Methods: We use trusted courier services to ensure your sneakers arrive safely and on time. All orders are shipped with a tracking number.
- Shipping Time: After your order has been processed, you will receive a shipping confirmation email with tracking information. Delivery typically takes 7-10 business days.
- Shipping Area: We currently ship to most countries worldwide. If your location is not supported at checkout, please contact us for assistance.
Shipping Costs
- Flat Rate: We offer a flat shipping rate of $6.90 per order, regardless of your location or the number of items in your order.
- Customs & Import Taxes: Please note, international shipments may be subject to customs fees or import taxes, depending on your country’s regulations. These charges are the responsibility of the customer.
Tracking Your Order
- As soon as your order is shipped, you will receive an email with a tracking number and a link to monitor the status of your shipment.
- If you do not receive a tracking number within 5 business days of placing your order, please contact us at [email protected].
Address Accuracy
- Please make sure that your shipping address is complete and accurate.
- We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.
- If you realize you made a mistake, contact us as soon as possible so we can try to update your details before the order ships.
Delivery Issues
- If your order is delayed beyond the estimated delivery time, please reach out to us so we can assist in locating your package.
- In rare cases, shipments may be delayed due to factors beyond our control (weather, customs, courier delays, etc.).
- If your package is lost in transit or arrives damaged, please notify us immediately so we can resolve the issue.
Questions & Support
If you have any questions about your order, shipping status, or need help with anything related to delivery, please contact us at:
Email: [email protected]
We aim to respond to all inquiries within 24 hours.