Frequently Asked Questions
Orders
Q: How do I place an order?
A: Simply browse our collection, choose your preferred sneakers, select your size, and add them to your cart. Proceed to checkout to complete your purchase.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, so changes or cancellations are only possible within 12 hours of placing your order. Please contact us immediately at [email protected] with your order number.
Shipping
Q: How long does it take to process and ship my order?
A: Orders are processed within 1-3 business days. Shipping typically takes 7-10 business days after your order has been shipped.
Q: How much does shipping cost?
A: We offer a flat shipping rate of $6.90 for all orders, regardless of destination.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. If you don’t see your country at checkout, contact us for assistance.
Q: How can I track my order?
A: After your order ships, you’ll receive a confirmation email with a tracking number and link to track your package.
Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options shown at checkout.
Q: Is it safe to shop on moroen.com?
A: Absolutely! We use industry-standard encryption and payment gateways to keep your information safe.
Returns & Exchanges
Q: What is your return policy?
A: If you are not satisfied with your purchase, you may return unused, unworn sneakers within 14 days of delivery. Please see our Return Policy for more details.
Q: How do I start a return or exchange?
A: Contact us at [email protected] with your order number and the reason for return/exchange. We’ll guide you through the process.
Products
Q: Are your sneakers authentic?
A: Yes, all sneakers sold on moroen.com are 100% authentic and sourced from trusted suppliers.
Q: How do I find the right size?
A: Please refer to our Size Guide available on each product page. If you need more help, contact our team.
Other Questions
Q: My order is delayed. What should I do?
A: While most orders arrive on time, shipping delays can occasionally occur. Please use your tracking link to check the status, or contact us if it’s past the expected delivery time.
Q: Who do I contact for other questions?
A: Email us anytime at [email protected]. We aim to respond within 24 hours.
Don’t see your question here? Just ask us at [email protected] – we’re happy to help!