Refund and Returns Policy

1. Eligibility for Returns

• Timeframe:
  You may request a return or exchange within 14 days of receiving your order.
• Condition:
  To be eligible for a return, items must be:
  • Unworn and unused
  • In the original packaging
  • In the same condition as received (tags attached, no visible signs of wear)
• Non-Returnable Items:
  Returns are not accepted for:
  • Sale or clearance items (unless defective)
  • Gift cards

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2. How to Request a Return or Exchange

1. Contact Us:
   Email us at [email protected] within 14 days of receiving your order. Please include your order number and the reason for your return.
2. Return Authorization:
   We will review your request and provide you with instructions, including a return address if your return is approved.
3. Shipping Your Return:
   • Customers are responsible for the return shipping costs unless the item is defective or we sent the wrong item.
   • We recommend using a trackable shipping method, as we cannot be responsible for lost returns.

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3. Refunds

• Once we receive and inspect your return, we will notify you via email.
• If your return is approved, a refund will be issued to your original payment method within 5-7 business days.
• Shipping costs are non-refundable unless the return is due to our error (defective or incorrect item sent).

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4. Exchanges

• If you wish to exchange an item (for a different size, color, etc.), please follow the return process above.
• We recommend placing a new order for the desired item to ensure availability, and returning the original item for a refund.

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5. Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with your order number and a photo of the issue.
• We will arrange a replacement, exchange, or refund at no additional cost to you.

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6. Late or Missing Refunds

• If you haven’t received a refund after the specified period, please:
  • Check your bank or credit card statement again.
  • Contact your payment provider (it may take some time before your refund is officially posted).
  • If you still have not received your refund, contact us at [email protected].

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7. Questions?

For any questions about your return, refund, or exchange, please reach out to us at [email protected]. We are happy to help!